Technical and Educational Support Policy
We provide ongoing technical assistance and support to trainers and trainees throughout the training program to ensure the highest possible quality and efficiency, as follows:
Academic Support and Assistance
Providing technical and educational assistance to trainers and trainees when the program is delivered via live "synchronous" classrooms. The Academy is committed to providing a classroom manager who organizes, supports, and resolves problems. Trainers assist trainees by providing answers to questions and providing educational material. The classroom manager assists trainees with technical aspects so they can arrive at the beginning of the lecture to maximize the benefit of the training course. The Academy requires the classroom manager to provide trainees with the necessary requirements for registration, preparation, and completion of the necessary information for issuing the certificate. The Institute highlights its communication channels to assist trainees in resolving any issues that hinder their course or certificate completion.
Technical Support Channels
In order to achieve our training and development goals, technical communication mechanisms have been provided for trainers and trainees to communicate with the technical support team to obtain guidance and solutions around the clock.
Technical Support Policy
The technical support team works to provide its services to all users of the electronic platform in several ways to meet the user's needs, including:
Support via access programs and applications for users' devices, such as TeamViewer.
Support via social media chat programs (WhatsApp, Facebook, Twitter).
Direct phone support.
Support in the training room.
Support via email.
Support via the technical support form on the website.
Beneficiaries of Technical Support Services
Institute trainers registered on the electronic platform for the purpose of delivering training courses.
All trainees enrolled in training courses on our training platform.
Supervisors of relevant government agencies, such as the Technical and Vocational Training Corporation and the National Institute for E-Learning.
Technical Support Channels
Direct Contact Institute: 966543287798 during official business hours, Sunday to Thursday, from 8 AM to 9 PM, and during training course hours.
Email for services and technical support: info@betraining.com.s
Services and systems covered by technical support
Enroll in courses and resolve technical issues facing users.
Training on the electronic platform, using it, and benefiting from its features.
Necessary training for users.
Log in to the educational platform and follow up on the trainee's technical account.
Attend the course and use live broadcast applications.
The trainer's access to the platform.
Obtaining the trainee's certificate from the Manar platform.
Expected response time
If support is via WhatsApp, whether from a trainer or trainee, responses are received within a short period of time. Twitter and Facebook typically respond within minutes via chat. Email may take 30 minutes to receive and respond to.
Roles, Responsibilities, and Authorities
The roles required to provide technical support are divided into several levels:
Level 1: Contact Customer Service
Receives all incoming calls and provides initial technical support depending on the nature of the incoming inquiries or transfers them to the relevant department.
Level 2: Operational Support Department
This department completes the technical support process and verifies its completion.
Working Hours
Sunday to Thursday, 8 AM to 9 PM